Return & Refund Policy
Our policy lasts 14 days. If 14 days have gone by since the delivery of your order, unfortunately we can’t offer you a refund or exchange.
If the product has been shipped out already and you require a refund/cancellation, it cannot be done because the package is already on its way. However if you want to cancel the order before its shipped we can guarantee a refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Refunded but package received (if applicable)
If you do not receive delivery of your package in 60 working days since the date of shipping, you are eligible for a full refund when subject to the following steps:
1. Contact us through E-Mail or Facebook/Instagram messaging.
2. Give us enough time to claim insurance for the package from the shipping service.
Further, If by any chance that your package was delivered in future but you have already received a refund from us, you are obliged to pay us the cost of your order back :)
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com.
To return your product, you should mail your product back to us to the warehouse it came from. (Europe, Singapore or China).
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.